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Billing Information

Everyday Value (HD) from Touchstone Energy Cooperatives on Vimeo.

Transcript of Everyday Value Video

The following topics are available to explain items related to our billing procedures, rates and fees, and policies.

  • View & Pay Bill - Online bill presentment and payment using SmartHub® from NICS
  • Residential Bill - Description of the parts of a residential bill
  • Payment Options - Explanations of the various ways you can pay your bill
  • SmartHub Overview - Brief overview of SmartHub®, the new online account presentment and payment system
  • Rates - List of some of Valley REC's residential rates
  • FAQs About Rates - Frequently asked questions about our rates
  • Fees - Explanation of various additional fees
  • Disconnect Policy - Explanation of disconnect policy and collection fees
  • Definitions - Definitions of terms appearing on a residential bill

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