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Explanation of ACSI Scores Graph

Graph of American Customer Satisfaction Index Scores for Electric Utilities

The American Customer Satisfaction Index® (ACSI) Scores for Electric Utilities graph is a bar graph that shows the ACSI scores for Valley Rural Electric Cooperative. The graph compares those scores to the average scores for Touchstone Energy cooperatives, investor-owned electric utilities, and municipal electric utilities. The graph charts the annual ACSI scores starting in 2011, the fist year that Valley REC participated.

Scores by Year

For 2011

  • Valley REC: 91
  • Touchstone Energy Average: 83
  • Investor-owned Average: 74
  • Municipal Average: 73

For 2012

  • Valley REC: 91
  • Touchstone Energy Average: 81
  • Investor-owned Average: 76
  • Municipal Average: 76

For 2013

  • Valley REC: 92
  • Touchstone Energy Average: 83
  • Investor-owned Average: 77
  • Municipal Average: 76

For 2014

  • Valley REC: 90
  • Touchstone Energy Average: 81
  • Investor-owned Average: 75
  • Municipal Average: 76

For 2015

  • Valley REC: 91
  • Touchstone Energy Average: 80
  • Investor-owned Average: 74
  • Municipal Average: 73

For 2016

  • Valley REC: 91
  • Touchstone Energy Average: 77
  • Investor-owned Average: 72
  • Municipal Average: 68

Scores by Utility Group

Valley REC

  • 2011: 91
  • 2012: 91
  • 2013: 92
  • 2014: 90
  • 2015: 91
  • 2016: 91

Touchstone Energy Average

  • 2011: 83
  • 2012: 81
  • 2013: 83
  • 2014: 81
  • 2015: 80
  • 2016: 77

Investor-owned Average

  • 2011: 74
  • 2012: 76
  • 2013: 77
  • 2014: 75
  • 2015: 74
  • 2016: 72

Municipal Average

  • 2011: 73
  • 2012: 76
  • 2013: 76
  • 2014: 76
  • 2015: 73
  • 2016: 68

ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.

On the ACSI 100-point scale, with sample sizes of 250 or more, three points is a statistically significant difference. A difference of one or two points is statistically insignificant.

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