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Explanation of ACSI Scores Graph

Graph of American Customer Satisfaction Index Scores for Electric Utilities

The American Customer Satisfaction Index® (ACSI) Scores for Electric Utilities graph is a bar graph that shows the ACSI scores for Valley Rural Electric Cooperative. The graph compares those scores to the average scores for Touchstone Energy cooperatives, investor-owned electric utilities, and municipal electric utilities. The graph charts the annual ACSI scores (from the ACSI Utility Sector Report) starting in 2011, the fist year that Valley REC participated.

Scores by Year

For 2011

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 83
  • Investor-owned Utilities Average: 74
  • Municipal Utilities Average: 73

For 2012

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 81
  • Investor-owned Utilities Average: 76
  • Municipal Utilities Average: 76

For 2013

  • Valley REC: 92
  • Touchstone Energy Cooperatives Average: 83
  • Investor-owned Utilities Average: 77
  • Municipal Utilities Average: 76

For 2014

  • Valley REC: 90
  • Touchstone Energy Cooperatives Average: 81
  • Investor-owned Utilities Average: 75
  • Municipal Utilities Average: 76

For 2015

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 80
  • Investor-owned Utilities Average: 74
  • Municipal Utilities Average: 73

For 2016

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 77
  • Investor-owned Utilities Average: 72
  • Municipal Utilities Average: 68

For 2017

  • Valley REC: 92
  • Touchstone Energy Cooperatives Average: 78
  • Investor-owned Utilities Average: 75
  • Municipal Utilities Average: 72

Scores by Utility Group

Valley REC

  • 2011: 91
  • 2012: 91
  • 2013: 92
  • 2014: 90
  • 2015: 91
  • 2016: 91
  • 2017: 92

Touchstone Energy Cooperatives Average

  • 2011: 83
  • 2012: 81
  • 2013: 83
  • 2014: 81
  • 2015: 80
  • 2016: 77
  • 2017: 78

Investor-owned Utilities Average

  • 2011: 74
  • 2012: 76
  • 2013: 77
  • 2014: 75
  • 2015: 74
  • 2016: 72
  • 2017: 75

Municipal Utilities Average

  • 2011: 73
  • 2012: 76
  • 2013: 76
  • 2014: 76
  • 2015: 73
  • 2016: 68
  • 2017: 72

ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.

On the ACSI 100-point scale, with sample sizes of 250 or more, three points is a statistically significant difference. A difference of one or two points is statistically insignificant.

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