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Valley Rural Energy Services: Learn More About VRES  
Toll-free: 800-432-0680 | Pay-by-phone: 855-922-3147
Office Hours: Monday - Thursday, 7 a.m. - 5:30 p.m.

HIC Number PA130865

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Explanation of ACSI Scores Graph

Content Area

Graph of American Customer Satisfaction Index Scores for Electric Utilities

The American Customer Satisfaction Index® (ACSI) Scores for Electric Utilities graph is a bar graph that shows the ACSI scores for Valley Rural Electric Cooperative. The graph compares those scores to the average scores for Touchstone Energy cooperatives, investor-owned electric utilities, and municipal electric utilities. The graph charts the annual ACSI scores (from the ACSI Utility Sector Report) starting in 2011, the fist year that Valley REC participated.

Scores by Year

For 2011

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 83
  • Investor-owned Utilities Average: 74
  • Municipal Utilities Average: 73

For 2012

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 81
  • Investor-owned Utilities Average: 76
  • Municipal Utilities Average: 76

For 2013

  • Valley REC: 92
  • Touchstone Energy Cooperatives Average: 83
  • Investor-owned Utilities Average: 77
  • Municipal Utilities Average: 76

For 2014

  • Valley REC: 90
  • Touchstone Energy Cooperatives Average: 81
  • Investor-owned Utilities Average: 75
  • Municipal Utilities Average: 76

For 2015

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 80
  • Investor-owned Utilities Average: 74
  • Municipal Utilities Average: 73

For 2016

  • Valley REC: 91
  • Touchstone Energy Cooperatives Average: 77
  • Investor-owned Utilities Average: 72
  • Municipal Utilities Average: 68

For 2017

  • Valley REC: 92
  • Touchstone Energy Cooperatives Average: 78
  • Investor-owned Utilities Average: 75
  • Municipal Utilities Average: 72

Scores by Utility Group

Valley REC

  • 2011: 91
  • 2012: 91
  • 2013: 92
  • 2014: 90
  • 2015: 91
  • 2016: 91
  • 2017: 92

Touchstone Energy Cooperatives Average

  • 2011: 83
  • 2012: 81
  • 2013: 83
  • 2014: 81
  • 2015: 80
  • 2016: 77
  • 2017: 78

Investor-owned Utilities Average

  • 2011: 74
  • 2012: 76
  • 2013: 77
  • 2014: 75
  • 2015: 74
  • 2016: 72
  • 2017: 75

Municipal Utilities Average

  • 2011: 73
  • 2012: 76
  • 2013: 76
  • 2014: 76
  • 2015: 73
  • 2016: 68
  • 2017: 72

ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.

On the ACSI 100-point scale, with sample sizes of 250 or more, three points is a statistically significant difference. A difference of one or two points is statistically insignificant.

Items of Interest

We Make Safety a Priority. Valley REC. Proud member of Safe Electricity® since 2017.

Valley Rural Energy Services offered by Valley Rural Electric Cooperative
HIC Number PA130865

SmartHub Access My Account logo

THANKS FOR ALWAYS BEING THERE, MOM. The one card that does it all. Connections.coop - A mother helping her young son with his bicycle.

Call 811 - Know what's below. Call before you dig. (PA One Call)

Touchstone Energy Cooperatives' Home Energy Adventure

Cp-ops Vote 5-Star Program

Proud to be a 5-Star Co-op 2021-2021

 

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Main Address

Valley Rural Electric Cooperative, Inc.

10700 Fairgrounds Road

PO Box 477

Huntingdon, PA 16652-0477

 

Phone Numbers

Telephone: 814-643-2650

Toll-free: 800-432-0680

Pay-by-phone: 855-922-3147

Fax: 814-643-1678

 

Office Hours

Monday - Thursday

7 a.m. - 5:30 p.m.

 

HIC Number PA130865

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The Touchstone Energy® name and logo design, the Co-op Connections® name,
the tagline "The One Card That Does It All®," and the tagline "The Power of Human Connections®"
are federally registered trademarks and may not be used without permission.

NISC, SmartHub, and the SmartHub Logo are registered trademarks of National Information Solutions Cooperative, Inc. (NISC) in the U.S. and other countries.

Safe Electricity® is a registered trademark of the Energy Education Council.

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©2025 Valley Rural Electric Cooperative. Your Touchstone Energy Cooperative.

  • Home
  • Billing Info
    • View & Pay Bill
    • Residential Bill
    • Payment Options
    • SmartHub Overview
      • SmartHub for the Web
      • SmartHub for iOS
      • SmartHub for Android
    • Disconnection Policy
    • Rates
    • FAQs About Rates
    • Fees
    • Definitions
      • Purchased Power Adjustment
  • Member Info
    • The Cooperative Difference
    • Bylaws and Forms
    • Annual Report
    • Capital Credits
    • Directors and Districts
    • Member Meetings
    • Recent Posts
    • Penn Lines
    • Valley News
    • Scam Alerts
  • Programs & Services
    • Valley Rural Energy Services
      • Generator Sales and Installation
      • Generator Transfer Switches
      • Whole Home Surge Protection
      • Electrical Service Work
      • Water Heater Sales
      • Water Heater Rebates
      • Home Energy Audits
      • LED Light Bulbs
    • Advanced Metering Infrastructure (AMI)
    • Community Service Grant Program
    • Co-op Connections Program
    • Demand Response
      • Demand Response Details
    • Educational Programs
    • For Kids
    • Golf Outing
    • Members Helping Members
    • Scholarships - Brighter Future
      • 2024 Recipients
      • 2023 Recipients
      • 2022 Recipients
      • 2021 Recipients
      • 2020 Recipients
      • 2019 Recipients
      • 2018 Recipients
      • 2017 Recipients
      • 2016 Recipients
      • 2015 Recipients
      • 2014 Recipients
      • 2013 Recipients
      • 2012 Recipients
      • 2011 Recipients
      • 2010 Recipients
    • Youth Tour
  • Safety
    • Indoor Safety
    • Reporting an Outage
    • Storm Center
    • Safety Quiz
    • Safe Electricity
  • Save Energy
    • Electric Shift
    • Energy Calculators
  • About Us
    • Contact Info
    • Offices and Hours
    • Service Territory
    • Job Openings
    • Legal Information
    • About Touchstone Energy Cooperatives
    • Cooperative Principles
    • Off-site Links
    • Site Map