Automated Systems Unavailable
Due to system maintenance and upgrades, Valley REC's automated outage reporting service, new-service sign-up process, pay-by-phone program, and SmartHub functionality (including notifications and online payments) will be unavailable from 9 a.m. to 4 p.m. August 29. (All times are Eastern Time.) The upgrades might finish a couple hours earlier than scheduled, and these systems would then be available sooner.
If you need to report an outage during the times of the system maintenance and upgrades, please call us toll-free at 1-800-432-0680 and press 0 (zero) to speak with a person.
We apologize for any inconvenience this maintenance may cause, and we thank you for your patience.