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Valley Rural Energy Services: Learn More About VRES  
Toll-free: 800-432-0680 | Pay-by-phone: 855-922-3147
Office Hours: Monday - Thursday, 7 a.m. - 5:30 p.m.

HIC Number PA130865

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  • Our offices will close early October 9, 2025. Click for details.
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Protect Your SmartHub Account From Hackers

Content Area

Thursday | October 2, 2025
All News

October 1, 2025

You're busy. You have a lot on your plate. The last thing you need to worry about is the security of your utility account. However, with the rising threat of phishing attacks targeting customers of America's electric utilities and telecoms, including electric co-op SmartHub® accounts, your personal information could be at risk.

Phishing attacks are a sneaky way for cybercriminals to trick you into revealing sensitive information, like your login credentials or financial details. These are not system breaches or applications being hacked but social engineering attempts. They might send fraudulent emails or texts that look legitimate, hoping you'll click on a malicious link or give them the information they want, such as login credentials.

That's where Valley Rural Electric Cooperative comes in. To combat the threat of phishing attacks, we recommend using an extra layer of protection for your SmartHub account: Two-Factor Authentication (2FA).

With 2FA, you'll know your account is much safer from unauthorized access. It's simple: you'll enter a unique code sent to your phone or email in addition to your usual login details. This makes it much harder for cybercriminals to get into your account, even if they somehow manage to get your password.

The following links will take you to videos on the Vimeo website that will show you how to set up two-factor authentication in SmartHub using a mobile device or a web browser. The videos will open in a new browser tab or window.

  • SmartHub Mobile (Apple/iOS)
     
  • SmartHub Mobile (Android)
     
  • SmartHub Web (Web Browser)
     

Take control of your account security and enroll in 2FA today! Visit https://valleyrec.smarthub.coop/ui/#/login to get started.

We are asking you to stay vigilant! Don't click on links or give out personal information in response to emails or texts you weren't expecting. If you have any questions or concerns about phishing or 2FA, our support team is always here to help.

For more information about hackers and scammers targeting SmartHub accounts, read the article Scammers Targeting SmartHub Users with Phishing Attacks.

Image and text are courtesy of and copyrighted by National Information Solutions Cooperative, Inc. (NISC), with modifications by Valley Rural Electric Cooperative, and are used with permission.

Items of Interest

We Make Safety a Priority. Valley REC. Proud member of Safe Electricity® since 2017.

Valley Rural Energy Services offered by Valley Rural Electric Cooperative
HIC Number PA130865

SmartHub Access My Account logo

MORE SAVINGS, MORE JACK O' LANTERNS. The one card that does it all. Connections.coop - Three jack o' lanterns and a candle holder sitting on the steps of a house porch.

Call 811 - Know what's below. Call before you dig. (PA One Call)

Touchstone Energy Cooperatives' Home Energy Adventure

Cp-ops Vote 5-Star Program

Proud to be a 5-Star Co-op 2021-2021

 

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Main Address

Valley Rural Electric Cooperative, Inc.

10700 Fairgrounds Road

PO Box 477

Huntingdon, PA 16652-0477

 

Phone Numbers

Telephone: 814-643-2650

Toll-free: 800-432-0680

Pay-by-phone: 855-922-3147

Fax: 814-643-1678

 

Office Hours

Monday - Thursday

7 a.m. - 5:30 p.m.

 

HIC Number PA130865

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The Touchstone Energy® name and logo design, the Co-op Connections® name,
the tagline "The One Card That Does It All®," and the tagline "The Power of Human Connections®"
are federally registered trademarks and may not be used without permission.

NISC, SmartHub, and the SmartHub Logo are registered trademarks of National Information Solutions Cooperative, Inc. (NISC) in the U.S. and other countries.

Safe Electricity® is a registered trademark of the Energy Education Council.

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©2025 Valley Rural Electric Cooperative. Your Touchstone Energy Cooperative.

  • Home
  • Billing Info
    • View & Pay Bill
    • Residential Bill
    • Payment Options
    • SmartHub Overview
      • SmartHub for the Web
      • SmartHub for iOS
      • SmartHub for Android
    • Disconnection Policy
    • Rates
    • FAQs About Rates
    • Fees
    • Definitions
      • Purchased Power Adjustment
  • Member Info
    • The Cooperative Difference
    • Bylaws and Forms
    • Annual Report
    • Capital Credits
    • Directors and Districts
    • Member Meetings
    • Recent Posts
    • Penn Lines
    • Valley News
    • Scam Alerts
  • Programs & Services
    • Valley Rural Energy Services
      • Generator Sales and Installation
      • Generator Transfer Switches
      • Whole Home Surge Protection
      • Electrical Service Work
      • Water Heater Sales
      • Water Heater Rebates
      • Home Energy Audits
      • LED Light Bulbs
    • Advanced Metering Infrastructure (AMI)
    • Community Service Grant Program
    • Co-op Connections Program
    • Demand Response
      • Demand Response Details
    • Educational Programs
    • For Kids
    • Golf Outing
    • Members Helping Members
    • Scholarships - Brighter Future
      • 2025 Recipients
      • 2024 Recipients
      • 2023 Recipients
      • 2022 Recipients
      • 2021 Recipients
      • 2020 Recipients
      • 2019 Recipients
      • 2018 Recipients
      • 2017 Recipients
      • 2016 Recipients
      • 2015 Recipients
      • 2014 Recipients
      • 2013 Recipients
      • 2012 Recipients
      • 2011 Recipients
      • 2010 Recipients
    • Youth Tour
  • Safety
    • Indoor Safety
    • Reporting an Outage
    • Storm Center
    • Safety Quiz
    • Safe Electricity
  • Save Energy
    • Electric Shift
    • Energy Calculators
  • About Us
    • Contact Info
    • Offices and Hours
    • Service Territory
    • Job Openings
    • Legal Information
    • About Touchstone Energy Cooperatives
    • Cooperative Principles
    • Off-site Links
    • Site Map